Here you can find answers to common questions we received from other shoppers

Are your products actually natural?

All our products are composed of all-natural and organic ingredients.

What is the shelf life or your products?

We provide a wide variety of products, as such, shelf life varies across our product line. That said, they are recommended to be used within 9-12 months.

Do you use preservatives?

Yes, all our products are formulated with natural preservatives - This is one of the reasons why we recommend storing them in a cool, dry place.

Do you use Parabens or any other synthetic ingredients?

No, there are no Petroleum, Mineral Oil, Alcohol, Sulfate, Silicone, or any other synthetics in our products.

Are your products safe for children?

Yes, all our products are made from organic ingredients and are very gentle on skin and scalp making them safe for use on kids.

Can these products work on my low porosity hair?

Yes, all products are formulated for all porosity hair.

Do you test your products on animals?

Our products are never tested on animals and are all cruelty-free

Are your products gluten-free?

Yes, all our products are gluten-free.

How long is the processing time for orders?

Orders are usually processed between 2-3 business days. All shipped orders are accompanied with track information.

Do you accept returns?

Our products are freshly made in small batches, and therefore we cannot accept returns due to the nature of our product line.

As such, please be aware that all sales are final and cannot be exchanged or returned. We ask that you please pay close attention to your cart prior to checkout. Orders are entered into our system the day you order, and processing begins immediately or next business day. If you have received a shipping notification, then your package has already been processed and cannot be cancelled.

What if my package is lost, stolen or damaged?

It is the buyers responsibility to contact their local post office to resolve such issue, as they are beyond our control once tended to the courier.